After sales service

Dialog+ dialysis machine preventive maintenance instructions

Cleaning the roller pump of the dialysis machine

 

  • Remove the roller pump from the device by pressing the central button.
  • Clean the metal part inside the housing and the pump roller retaining shaft using an ethanol-based detergent (maximum 70%) or isopropanol (maximum 60%).
  • Clean the metal rollers of the roller pump with the aforementioned materials and make sure that the rollers rotate easily.
  • Reinstall the pump roller and make sure it is locked into its housing and rotates smoothly.
  • Never immerse the blood pump roller repeatedly in disinfectant solution. Doing so will damage the part.

Cleaning the blue and red couplings

  • Remove the couplings from their location on the machine and place them in water or any of the aforementioned cleaning solutions and press their centers several times to smooth their movement and remove excess dirt.
  • After ensuring that the couplings operate smoothly, place them in their place on the machine.

Cleaning blue and red pipettes

  • Remove the pipettes from their place.
  • Clean the connection point of each pipette to the device with the aforementioned solutions and thoroughly clean it using gas.
  • Place the pipettes in their place and make sure they fit easily.

Cleaning the citric acid hose for disinfecting the device

  • Remove the hose from the device and from the citric acid solution.
  • Thoroughly clean the hose and the hose by injecting at least 50cc of hot water from the side of the hose without the hose mesh using a syringe.
  • Reinsert the hose and connect it from both sides.

Cleaning the Safety Air Detector (SAD)

  • Press the air detector door latch (SAD) to open the door.
  • Clean the groove where the dialysis set tube is placed with gauze moistened with disinfectant.
  • Close the air detector (SAD) door.

Cleaning surfaces and monitors

  • Clean the body and monitor of the device using the above detergents.
  • Hypochlorite-based detergents with a concentration of more than 0.1% are not suitable for cleaning the monitor surface.
  • Only use detergents and disinfectants recommended in the device maintenance instructions.
    During operation, press the corresponding icon.
  • The monitor touch surface is deactivated for 10 seconds and you can clean the monitor. Never clean the monitor with a very wet cloth. If necessary, use a soft, dry cloth afterwards.

Risk of electric shock and fire!

  • Make sure that no liquids penetrate into the device.
  • Make sure that no liquids penetrate into the mains plug and socket.

Risk of infection transmission due to contamination!

  • It is recommended that the external surfaces of the device be cleaned with a suitable disinfectant after each treatment session.
  • If the body of the device becomes bloodstained, clean and disinfect it properly.
  • If the pressure connectors become contaminated with blood, clean and disinfect them properly.
  • Dialog+ Dialysis Machine User Manual

 

Storage conditions for dialysis machines

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Warranty conditions for dialysis and CRRT devices
  • Dialyz Tajhiz Company, as the representative of BBraun Germany in Iran, is committed to providing after-sales service for dialysis and CRRT devices for 10 years after the expiration of the warranty period of the aforementioned devices (spare parts warranty).
  • The warranty includes the replacement and repair of spare parts that are damaged due to design, production or raw materials.
  • The warranty period for devices purchased by the customer in foreign currency is generally one year after the installation and commissioning time or 18 months after the device is shipped (whichever comes first).
  • The warranty period for devices purchased by the customer in Rials is generally one year after the installation and commissioning time or 18 months after the physical delivery of the devices to the customer (whichever comes first).
  • All mechanical and electrical parts of the device are included in the warranty, provided that the device is installed and commissioned by Dialyz Tajhiz Company experts, the device is not used abnormally, and the device is not returned by people other than the company’s experts.
  • The customer is responsible for paying the additional costs of providing warranty services, including travel, transportation, etc.

It is worth noting that the items listed are in accordance with the after-sales service regulations of medical equipment companies.

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